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Shipping & Returns

Shipping

Auntie's Beads Direct ships to the U.S., Canada, and a number of other countries.  We offer low-cost, flat rate shipping options for our U.S. customers, and free shipping above a certain order size (your cart tally will let you know how much you need to order to get free shipping).   Please read the important information below on our shipping schedule so there are no misunderstandings.  Our shipping policy is based in part on the large catalog of products we offer from many manufacturers, not all of which are in stock locally at the same time.  If you have time constraints on receiving your order, please let us know in the order comments.    

 U.S. Shipping Options

  • USPS First Class Mail, flat rate $3.90
  • USPS Priority Mail, flat rate $6.30

International Shipping Options:

  • USPS First Class International, actual cost based on weight

Note that we have very little control over the cost of international shipments and make every effort to charge only actual costs.  We cannot be liable for import duties or taxes, and we cannot declare the value of your order to be lower than it is. 

 Product Availability and Shipping Schedule:

When you place an order, you should carefully note the availability for each item, which will be shown in your cart.  When all items are in stock locally and available to ship, your order will generally ship on the same or next business day.  However, if some items indicate shipping with 4 - 5 business days, your order will generally be held until all items can ship together.  We also offer PREORDER options if an item is expected to take a week or more to ship. If you desire a partial shipment of available items, indicate such in the comments of your order.  Or if you want all backorders to be cancelled, indicate that.   

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, go to Completed Orders under your My Account page and follow the instructions to enter your return request. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).